Skip to main navigation.
Twitter Icon Image Facebook Icon Image LinkedIn Icon Image YouTube Icon Image Vimeo Icon Image

Report An Outage

TO REPORT AN OUTAGE PLEASE CALL 1-800-358-9437

 View Outage Map

 

How to report an outage at my home or business

Roanoke Electric's system operators monitor its distribution system 24-hours, seven days a week. If you need to report an outage, please call 1-800-358-9437 and follow the voice prompt to report the outage. This system is state-of-the-art and is the fastest way to dispatch crews to assist you. In order for the system to serve you efficiently, be sure, when the voice prompt asks, to enter the correct telephone number at the location of the outage.

 

How to handle Medical Equipment during an outage

To some, power outages are not just an inconvenience but may cause hardship, particularly for member-owners that use electrically-operated medical equipment in their homes. Roanoke Electric is not able to guarantee uninterrupted service to our member-owners. As a result, all member-owners who depend upon electrically-operated medical equipment should be prepared at all times with a back-up power system or make other necessary plans to ensure health and welfare during outages.

In the event of a rotating outage, Roanoke EC will make its best effort to notify our member-owners using necessary medical equipment via phone prior to the outage. Fill out a "Medical Needs Notification" form in order to be listed.

 

 

News and Events

May 23, 2017

Hurricane season officially starts June 1.  When these storms hit, they have the potential to cause major outages.  Now, member-owners can easily receive outage updates with Roanoke Electric Cooperative’s outage text alerts.

May 23, 2017

Roanoke Electric Cooperative will be hosting the quarterly Roanoke Chowan Partners for Progress (RCPP2) meeting on Friday, June 9. Curtis Wynn, the co-op's president and CEO, will be giving an update on the co-op's efforts to provide broadband access through Roanoke Connect.

May 22, 2017

Roanoke Electric Cooperative continues to provide a route for member-owners seeking assistance programs and financial aid with paying their bills. 



Powered by Touchstone Energy Cooperatives Logo