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Report An Outage

TO REPORT AN OUTAGE PLEASE CALL 1-800-358-9437

 View Outage Map

 

How to report an outage at my home or business

Roanoke Electric's system operators monitor its distribution system 24-hours, seven days a week. If you need to report an outage, please call 1-800-358-9437 and follow the voice prompt to report the outage. This system is state-of-the-art and is the fastest way to dispatch crews to assist you. In order for the system to serve you efficiently, be sure, when the voice prompt asks, to enter the correct telephone number at the location of the outage.

 

How to handle Medical Equipment during an outage

To some, power outages are not just an inconvenience but may cause hardship, particularly for member-owners that use electrically-operated medical equipment in their homes. Roanoke Electric is not able to guarantee uninterrupted service to our member-owners. As a result, all member-owners who depend upon electrically-operated medical equipment should be prepared at all times with a back-up power system or make other necessary plans to ensure health and welfare during outages.

In the event of a rotating outage, Roanoke EC will make its best effort to notify our member-owners using necessary medical equipment via phone prior to the outage. Fill out a "Medical Needs Notification" form in order to be listed.

 

 

News and Events

August 14, 2017

Last week, NOAA warned of an “extremely active” Atlantic hurricane season, with 2-5 major hurricanes now in the forecast.

With this in mind, Roanoke Electric Co-op officials are emphasizing the importance of having hurricane preparedness plans in place. North Carolina sits on the Atlantic coast, and when hurricanes hit the region they often bring with them flooding, power loss and wind-damage. 

August 01, 2017

The Roanoke Electric Care Trust board recently awarded grants to five community groups, as part of the co-op’s Operation RoundUp program. Third quarter grants totaled $10,111.25 and were presented to the following organizations:

July 27, 2017

EDITOR’S NOTE:  Roanoke Electric Co-op CEO Curtis Wynn testified recently on “The State of Infrastructure in Rural America” before the House Committee on Agriculture.



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