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Message from the CEO

Picture of the CEO of Roanoke Electric

Roanoke’s corporate strategy yields results

Three years ago, your cooperative made the strategic decision to be more than just your electric service provider. Roanoke underwent months of strategic planning and goal-setting with one major focus in mind: your satisfaction.

For three years, Roanoke has been striving to be a leading cooperative providing top tier performance in safety, service and reliability.  Over the past three years, member-owners have gained access to solar energy, financing for energy efficiency upgrades to their homes and businesses, and loyalty programs that earn credits on their electric bill from online purchases.

As we approach the end of year three of our corporate strategy, your cooperative is proud to report that we’re seeing major improvements in member-owners’ perception of our performance.

Specifically, member-owner survey responses show trends of improvement in the various efforts Roanoke has put forth in the following since 2014:

  • Member-owners’ perception that our employees are knowledgeable and competent increased by 2 percent.
  • Member-owners' perception of our system’s reliability also increased by 2 percent.
  • Member-owners' perception of our ability to provide good value for the money spent increased by 5 percent.
  • Member-owners’ satisfaction increased by 4 percent.

Our research organization has been in contact with at least 1,000 member-owners each year during this time to gauge our performance in the above areas and other categories.  These responses help chart the course in representing the cooperative’s mission.  The words of encouragement and constructive feedback have been very valuable.

We would like to thank you, our member-owners, for acknowledging our efforts thus far.  For that, we celebrate where we are as a cooperative family. However, your cooperative knows that we must always strive to be better.  That’s why we’re committed to continue in the New Year with a laser focus to bring you best-in-class service.   

As always, your cooperative is available to you and responding to ‘the call’!

Stay up-to-date with the latest corporate strategy updates by visiting www.roanokeelectric.com/TheCall.  

 

 

News and Events

September 15, 2017

Have you ever wondered what causes your power to go out or blink?  Roanoke Electric Co-op takes pride in being able to keep your lights on.  However, we do recognize that sometime outages may occur.  The video below gives insight about the most common causes of power outages.

September 15, 2017

Roanoke Electric Co-op is now offering its ecobee3 thermostat at no cost to member-owners. In the past, member-owners could purchase the Wi-Fi enabled thermostat at up to 60 percent off of retail price.  Now, member-owners pay absolutely nothing for the thermostat and still enjoy the monthly savings of at least $4.00.

September 13, 2017

From Curtis Wynn, president and CEO

In honor of our history and future, we will be celebrating National Co-op Month in October.  Please join us in celebrating by stopping by our office and enjoying free snacks, getting some great information, and various giveaways every Friday in the month of October.



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