"Responding to the Call to Serve and Making It Happen"
Over the years, we’ve heard from you through our surveys. From your feedback, our performance was placed in the American Customer Satisfaction Index (ACSI) scores model. The ACSI scores model is our way to measure how well we’re doing in
providing the quality of service you deserve. Because of our commitment to reach high-level ACSI scores, we will strive to rise to the occasion for the benefit of you, our member-owners.
In response to our call to serve, we’re applying a Strategy Execution tool similar to one used by some of America’s best performing companies to help us achieve our ambitious goals to be “best in class” when it comes to customer service, financial accountability, and operational efficiency.