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The Call

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"Responding to the Call to Serve and Making It Happen"

Over the years, we’ve heard from you through our surveys. From your feedback, our performance was placed in the American Customer Satisfaction Index (ACSI) scores model. The ACSI scores model is our way to measure how well we’re doing in providing the quality of service you deserve.  Because of our commitment to reach high-level ACSI scores, we will strive to rise to the occasion for the benefit of you, our member-owners.

In response to our call to serve, we’re applying a Strategy Execution tool similar to one used by some of America’s best performing companies to help us achieve our ambitious goals to be “best in class” when it comes to customer service, financial accountability, and operational efficiency.  

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Our strategy map which serves as our pathway to success!

 

News and Events

October 17, 2017

Roanoke Electric Co-op is offering water heater control devices. Which boost energy efficiency and savings, free to member-owners.

October 16, 2017

As part of its community outreach efforts, Roanoke Electric Co-op representatives made a special delivery recently to the Northampton County School Board.

September 26, 2017

The Roanoke-Chowan Partners for Progress Phase 2 will convene its quarterly meeting on Friday, October 20, at Roanoke Electric Co-op’s headquarters. RCPP2 is a local collaborative effort of community partners led by the co-op.  Join us to get the latest update on the co-op's plan to deploy internet service throughout its service territory.

Please register by Friday, October 13,  for the quarterly meeting email: rsvp@roanokeelectric.com or jjenkins@roanokeelectric.com

Please see the agenda for the upcoming meeting below:



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