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The Call

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"Responding to the Call to Serve and Making It Happen"

Over the years, we’ve heard from you through our surveys. From your feedback, our performance was placed in the American Customer Satisfaction Index (ACSI) scores model. The ACSI scores model is our way to measure how well we’re doing in providing the quality of service you deserve.  Because of our commitment to reach high-level ACSI scores, we will strive to rise to the occasion for the benefit of you, our member-owners.

In response to our call to serve, we’re applying a Strategy Execution tool similar to one used by some of America’s best performing companies to help us achieve our ambitious goals to be “best in class” when it comes to customer service, financial accountability, and operational efficiency.  

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Our strategy map which serves as our pathway to success!

 

News and Events

May 23, 2017

Hurricane season officially starts June 1.  When these storms hit, they have the potential to cause major outages.  Now, member-owners can easily receive outage updates with Roanoke Electric Cooperative’s outage text alerts.

May 23, 2017

Roanoke Electric Cooperative will be hosting the quarterly Roanoke Chowan Partners for Progress (RCPP2) meeting on Friday, June 9. Curtis Wynn, the co-op's president and CEO, will be giving an update on the co-op's efforts to provide broadband access through Roanoke Connect.

May 22, 2017

Roanoke Electric Cooperative continues to provide a route for member-owners seeking assistance programs and financial aid with paying their bills. 



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